Sono Bello Richmond

⭐️⭐️⭐️⭐️⭐️ Hey ❣️ it’s your girl Shavone A. And I Just had my first lymphatic massage at Sono Bello Henrico and WOW. The staff is next-level attentive, warm, and genuinely caring. The experience was soothing, refreshing, and exactly what my body needed post-op. They check on me weekly, answer every question, and make you feel like family—not a number. A month out and healing beautifully. If you’re thinking about liposuction, lymphatic massage or any reconstructive care, this is the place. Can’t wait for round two. 💆‍♀️✨🔥

There are not enough amazing things I can say about the staff at the richmond Sono Bello, from my first consultation to my last post-op appointment. But I REALLY want to being some special attention to my nurse, Terri. She has been a pillar of stability and encouragement that I didn't know I needed. She's friendly, humorous, humble, compassionate and a straight-shooter with zero sugar-coating when I all questions. She's never made me feel awkward and let's me know I'm asking great questions. I want her there at the end of my 6 months, celebrating with me! Thanks Sono Bello, and thank you TERRI!

I came in just hoping that maybe one day I’d feel comfortable in my body, but I honestly didn’t think that would ever happen. Thanks to this team, it did. From Rachel at the front desk to the staff and doctors, I felt supported every step of the way. I never felt lost or like I couldn’t be honest. Everyone made the experience comfortable and reassuring. Thank you for helping me feel confident and amazing again.

The worst consultation I’ve ever had. The entire experience felt unprofessional and full of red flags. When the only person you meet is a salesperson and not a surgeon!! it already says everything. I was told that I would meet the surgeon only after paying and only right before the surgery. On top of that, the meeting with the surgeon costs an additional $500, which is absurd. During the consultation, I sat with a very young representative who had no real medical knowledge. All she repeated was “we’re the best,” instead of providing actual answers. She showed me before-and-after photos of patients much older than me, and not even a year post-procedure. When I asked how they perform liposuction on patients with a BMI over 30–32, the only responses I got were things like “because we’re that good” or “we’re the best.” No explanation, no medical reasoning nothing. To make things even worse, they charge $1,800 for insurance “in case you’re not happy with the results.” This raises two major issues: 1. Why should I pay more if they deliver an unsatisfactory result? The responsibility should be theirs. 2. Check their BBB profile to see what kind of responsibility they actually take. (Spoiler: none.) Overall, the consultation felt superficial, misleading, and completely lacking transparency.

I had a very disappointing experience with Sono Bello and would not recommend this location to anyone. From the very beginning, things were unprofessional. My surgery date was changed, which already caused unnecessary stress. On the day of the procedure, the environment made it even worse. The doctor was talking loudly, using inappropriate language, and playing music at a very high volume. When you’re already nervous about surgery, the last thing you need is to feel uncomfortable or uneasy in the operating room. The post-surgery care was also disappointing. Follow-up appointments are with a nurse, not the doctor, and the visits felt rushed. They barely examined me or addressed my concerns thoroughly. Overall, the staff seemed poorly trained and the customer service was extremely lacking. Several employees were rude, unwilling to work with scheduling needs, and even mixed up my appointment with another client. It felt disorganized and unprofessional. Based on my experience, I would strongly suggest doing thorough research before choosing this place. I personally would not recommend it to anyone.