Dr. Marc D. Liang, M.D., F.A.C.S: Aesthetic Plastic Surgery of Pittsburgh

Megan and Shannon have helped to make my skin healthier and look so much better. The skincare products also work to maintain and keep my skin clear.

I have had the greatest experiences at Aesthetics Plastic Surgery of Pittsburgh!! Shannon always takes the BEST care of me and all of her patients!! Cutting edge technology and the newest machines and techniques! I am so grateful for everyone at this office — always such a wonderful, beautiful office with great employees!

I had a consultation for postpartum rosacea on my face that I’ve been experience experiencing and they were so lovely from start to end first off. The office is absolutely gorgeous. And staff super helpful! They talk through everything with you the process show pictures talk about their experience and the best suggestions for your skin and what you’re going through and what you want to make changes to. I was also very happy with the prices and process for my treatment. Definitely feel very confident with this place to treat my rosacea! Definitely recommend.

I’m a new patient and have been very happy with the treatments I’ve received! Shannon is very friendly, professional, and explains the procedures completely, making you comfortable during the process. I would highly recommend her for any facial treatments!

I was in the office just before Thanksgiving receiving injections and mentioned my upcoming birthday. Three different employees advised me to take advantage of the complimentary Diamond Glow Facial. I was informed that I could not receive the facial until two weeks after my injections. Yesterday, I called to schedule the appointment, which was a little over two weeks post-injections, only to be told that this service is no longer offered. When I discussed this policy change with the office manager, NATALIE, I found her response to be unprofessional, dismissive, and very condescending. I inquired about the reason for the sudden policy change, and she responded, "It's not sudden." She further compared the situation to a restaurant running out of cookies, saying, "It's like when Eat'n Park runs out of cookies—you don't get a cookie." I found this analogy inappropriate, as the service is a regular offering, not a product the business temporarily lacks. Why did three staff members assure me that I could receive the service two weeks ago? If the policy change was not sudden, why was this information not shared with all staff beforehand? She interrupted me to ask if I had ever worked somewhere where employees suddenly quit or there was a death in the family, emphasizing the word "sudden" to imply this was not a recent change. She also said, "When we offer these nice things to people and they turn it into a problem, it makes me less inclined to provide these services in the future." My intention was not to create a problem but simply to seek clarification regarding why I was no longer eligible for a service that had been promised two weeks earlier. Overall, the conversation was unprofessional and has completely turned me off from thinking about booking any other services here. I will continue to get injections from Robin or Shannon because THEY are lovely.