UAMS Health - Family Medical Center

Great people all the way from TOSH to family medical Clinic as well as the spinal institute

This is definitely one of them “if I could give 0 stars I would” reviews. This place is ridiculous. I messaged over MyChart the weekend prior to this week to inform them that I was having an asthmatic flare up. Their reply was to call for an appointment. My original doctor, unfortunately is out of the office for a while. If she were in she would’ve just sent into the pharmacy what I was needing because she knows my history. So, I had an appointment the other day and ran 17 mins late. Which they give a grace period of 15 mins, which is when I pulled in the parking lot but then had to walk up to the building. I was told that I had to reschedule because the doctor would not see me. Also, I was unaware of being able to make a same day appointment, no one ever told me. I get to the rescheduled appointment, on time, then have to wait an HOUR before being called to a room! Ridiculous! This whole thing could’ve gone differently had a doctor reviewed my history and just called in the med I was needing. Also, who ever messaged back on MyChart did not inform me of being able to make a same day appointment.

If you have other options for a doctors office take the other option. Everyone is pleasant as they dismiss your needs and what you have to say. They provide inadequate care and some try to say it is for your benefit but really are just sexist.

Dr. Depaak Goyal tried to diagnose me with Bipolar disorder after one visit with him because I had a weird side effect to a med I was taking. He was extremely unprofessional and did not listen to me at all about what I wanted done at the appointment. He put me on Prozac for my anxiety and depression and it has been working wonders. However, he gave me zero refills and I have been calling the clinic every day with no answer or call back. Since then, my anxiety has returned and I have been off my meds for a week now. You’re not supposed to suddenly stop taking psych meds. I will be using a different clinic from now on instead of one where the doctors flirt with the nurses in front of you before taking care of their patients.

This place is literally terrible. I’d give it zero stars if I could. Only reason we even bring my uncle here is because he’s elderly, autistic and has been established for years at this clinic by my grandmother and it’s just too late to get him reestablished elsewhere. Messages go unanswered. Leaving voicemails don’t get calls back. Needing a referral for hospice and been asking for over a week now just to go unanswered. Scheduled an appointment with his PCP to be seen sooner than later and even after waiting 3 whole weeks for this appointment, he was seen by some random doctor who knew nothing about him and they considered the appointment an “urgent care” appointment. Not tho mention they completely missed a really bad UTI he had after I brought him in multiple times for it to the point he could no longer walk. If anyone has had any better experiences I’d be extremely surprised. EDIT: Finally got hospice involved to help with at home care. They have his medical records and asked about his dementia. I was not told he had dementia or any signs of dementia when I specifically asked about a CT scan. The doctor told me it was normal. But after reading the results, it in fact was NOT and he has shown signs of brain shrinkage. These doctors do not care about the patient and now thanks to the hospice nurses, I FINALLY know why my uncle has been on a rapid decline. NO THANKS UAMS.