Lai Plastic Surgery

My experience with Dr Lai and his staff was very positive! I am a 71 year old woman recently diagnosed with invasive Breast Cancer. Contemplating my options I consulted with Dr Lai. He was very professional, spoke realistically and logically about my concerns. He put everything in perspective in a kind caring manner. He took his time talking with me and we came up with a game plan. His office staff was pleasant and personable. She was easy to talk to and listened and understood what was going on in my case. I really appreciated my interaction with Dr Lai and his office staff. I left his office with a happier and healthier outlook!

I had a consult with Dr. Lai this week. I was very impressed. He was thoughtful, knowledgable, and explained in detail my options for the procedures I was interested in. He took his time and addressed all my questions and concerns. He in no way pressured or talked down to me and I am very shocked at a couple of the reviews on here. My experience was a positive one and when I am ready to have my procedures done I will definitely choose Dr. Lai to do the work. His office staff was great too. Informative and welcoming. I will come back and update after I've had work done. Edited to add: The price quoted for the work was also a pleasant surprise as it will be very affordable for me.

Dr. Lai is amazing! He performed a basal cell removal and suturing around my temple as well as a sebaceous hyperplasia on my nose in 2003 and then performed an innovative fold and flap procedure on a lentigo maligna on my cheek in 2016. The scarring is minimal, barely noticeable, and follows the natural contours of my face. He is an artist and his surgical abilities are extraordinary. The Indianapolis plastic surgeon in our insurance network said the only thing that could be done is a skin graft on my cheek which would not have turned out well. Dr. Lai will explore all options and provide you with outstanding results including aesthetic integrity.

Let me just start with saying I almost NEVER leave reviews however, if my review can keep a woman from being treated the way I was treated then this is worth the time and effort. If I could give 0 stars I would. Dr. Lai was short and kept interrupting me as I answered his questions and seemed annoyed with my questions. When I asked him for pictures of his work he said he had some but then said that I hadn’t exhausted all my options that insurance likely wouldn’t cover my surgery anyway and that “men have back pain too and they don’t have the option of breast reduction surgery to treat it” and that I needed to try physical therapy, medication, etc. (most of which I have done in some capacity but according to him none of what I had done was acceptable for the insurance claim) then he had his assistant come in and he called out measurements and other findings of his exam then had me stand in front of the mirror and open my gown then proceeded to pinch the skin just above my nipple to pull my breast up and said this is what a lift would look like which side do you like better I said the lift side and I started tearing up because I was upset and uncomfortable then he grabbed my breast and had me stand sideways and said “you’re breasts are the perfect size for you body and frame” as he held up one side for me to see in the mirror. He grabbed his binder of before and after and showed me a before and after picture and asked me which side I liked better I said after to which he replied “well that’s pretty much the exact size you are” at this point I was crying and felt kinda violated the way he was just grabbing me. He said he didn’t even think I was actually a G cup (the bra I had on is a 38 G and I still have a crease in my side boob when I’m wearing it which suggests maybe it is too small from my previous bra fitting recollections.) At this point I’m full blown crying his assistant says nothing and I told him we were done here and that I was leaving to which he replied “you don’t want to listen to what I have to say?” I said no please leave, so they both left the room and I got dressed and walked out. I’m mortified, I’ve already gas lit myself enough about whether I need this surgery but my constant back pain (FOR YEARS) is just getting to be to much I’m constantly uncomfortable. He at one point mentioned my right shoulder was lower than my left which can cause back pain and that I likely had scoliosis, told me my 17 years of chiropractor visits don’t count, and insurance would want to see that I had EXHAUSTED all of my nonsurgical options and deflected to answer questions based on my specific policy. Apparently my 38 G breasts would only be eligible if I was a 4’2” 80lb frame (his words). Please do NOT go to this doctor for elective procedures. Frankly at this point you couldn’t pay me to see him for ANY procedure. I only did a consult with him because he was the closest covered by my insurance and was recommended as a first stop by my PCP. They even took my copay at the beginning of the appointment, I’m guessing I’m not the only one that has ended an appointment early so have to get that money before your client walks out and refuses to pay for horrible service.

Terrible customer service took my co- pay then had me waiting 30 minutes in lobby when I asked how long before I was to be seen I was informed of wait of an hour and 15 minutes. So very unprofessional and disrespectful. I travelled from Indianapolis looking for good care and was met by shameful care very disappointed