FacesFirst Cosmetic Surgery

I got a rhinoplasty with Dr. Cote in January and I am over the moon with my results!! He was very good with communicating to me the realistic outcome of my surgery, and absolutely surpassed all expectations!!! He was very patient and kind with me, and even set up two consultations prior to my surgery just to settle my nerves a little bit more which was GREATLY appreciated! Working with the hospital next door was one of the best and easiest experiences of my life! The staff at Harvard park medical center and Faces first did such an amazing job with making my experience perfect! I couldn’t recommend Dr. Cote enough!!

I am so incredibly grateful I worked with Dr Cote and his staff. The service is unparalleled. I had several functional nose issues as well as cosmetic. Dr Cote listened and showed me everything with patience and ease. You will not be disappointed with this team!! They are all incredible. Julie takes the best care of her clients! Sarah was so gentle at my follow up appointment. I finally have the nose I’ve wanted for decades and can breathe freely for the first time maybe ever. Thank you again so much.

Great experience with all groups involved in my Rhinoplasty/Septoplasty. Faces First (cosmetic), ENT Specialists (functional) and Harvard Park (surgery center) exceeded all expectations. Dr. Cote is clearly one of the best in this field and did a fantastic job helping me obtain the functional and aesthetic goals that I had with my nose. Julie, the Patient Care Coordinator, did a great job guiding me through the whole process! Grateful for this group and if I had to do it over again I wouldn’t hesitate to go through them!

Maggie is better in person than on the phone. At one point I had to say "I'm in the middle of talking" because she kept interrupting me, and then she just said "I know you're in the middle of talking" with no other comments, apologies, or acknowledgement that she interrupted. Didn't feel respectful, her whole job is the phone

I chose Dr. Cote because he’s double board-certified in both ENT and facial plastic surgery — something his office proudly promotes. I expected that level of credentialing to mean high standards of care. It did not. After two years of giving Dr. Cote the opportunity to take accountability and resolve an issue caused by his oversight, I feel compelled to share my experience. Despite my clearly documented adhesive allergy — noted in my medical chart and on my medical alert bracelet — Dr. Cote used liquid adhesive on my face during a procedure, triggering a severe allergic reaction. The swelling was extreme, and the aftermath has caused lasting changes to the tip of my nose. Instead of addressing the issue and prioritizing my well-being, he appeared more focused on protecting himself legally. During a follow-up visit, when I raised concerns about the visible damage, his response was dismissive and unprofessional. Rather than acknowledging the issue, he brushed it off, suggesting I focus on skincare and see one of the office’s aestheticians — completely ignoring the fact that the reaction stemmed from a documented medical allergy. He never took responsibility, offered no meaningful solutions, and made me feel like I was imagining the problem. I’ve been patient and tried to handle this professionally. But it’s clear he has no intention of making things right. After this experience, I would never return to Dr. Cote for any reason. The lack of accountability and dismissive bedside manner made it clear that patient care is not the priority.