Cleveland Clinic Main Campus

10 Stars! I wish I could rate this review higher. Our experience with the clinic has been fabulous. The pre-intake staff helped advocate to get our family member accepted as a patient. They helped convince the less experienced staff at our local hospital to make the timely transfer. Our family member got the care needed and the health management throughout the stay was excellent - Doctors, nurses, cleaning staff, and everyone. Highly recommend starting here or transferring here.

My father recently had a stroke and was placed in Nuero ICU. The whole team of doctors and nurses aides and everyone, were amazing! Dr. Geiger from Oncology was also so special to my father and her care was impeccable! I’d like to call out a few that made my father’s last days as good as could be. First, Jeffrey, his RN (went to Xavier and grew up in San Diego). This young man was just amazing. His commitment to care was beyond and the way he dealt with our family was so gracious! I’m so glad my father was in his care! Also Dr. Hassit was very good to us. And Nancy, in custodial on the floor, she is such a beautiful woman inside and out! Her kindness and thoughtfulness helped so much in such a hard time!! Thank you to all who helped my father in his last days! I will be forever grateful and thankful he was with that ward! The whole ward was truly amazing and made the end so much easier! Thank you!! Thank you!!!

Absolutely massive hospital! They have care for everything. I am so glad there are many maps and directions throughout this hospital because it would be so easy to get lost if not. The doctors and nurses are super helpful and they seem to really care about what you have to say and how you feel. The wait for bloodwork was super quick, about 3 minutes total. Unfortunately I need to come back from another state in a couple weeks for more tests because of how booked they are that is the only downside of the whole Clinic but overall. They found that I have a rare condition that my local hospital should have found with all the tests they ran, but somehow they didn't. It took the Cleveland Clinic ONE TEST, JUST ONE to diagnose and find my problem. Now I am able to get surgery to help. I am so thankful for the doctors and nurses at this clinic. It has been a fantastic experience going here and I am so glad I walked away with answers because of them. 11/0 experience so far at the Cleveland Clinic! If you need care, I recommend them!

National Consultant Program Do not waste your time or money. Despite sending all of the medical history reports and test results, I was scheduled with a repeat of the exact same specialists only to determine the exact same results of my previous visits. After the results came in (minus one test that they could not get scheduled the day after my visit and I live 8 hours away), I was told everything looked good and that was it. I came there expecting that they would use my past medical history/tests/evaluations and then build a path forward from there, not repeat what I already had done. This was an absolute waste of money. My cardiologist suggested I got to Mayo. I was accepted there but chose CC instead because it is closer to home. I wasted three days off work, travel expenses, and copays for absolutely nothing. I could have spent that money with Mayo or even Vanderbilt and gotten some answers. I reached out to the ombsbudman's office with my compliants. They told me to use their secure email and send me a link. I sent multiple emails that were never answered over a couple month span. When I finally called instead of using their portal, I was told to send it via regular email. I sent many and never got responses. Multiple email over months. Finally, when I called again (at least four more times), I could never get a call back from the 'representative' who had my case. When I finally did, she was extremely rude. This healthcare organization does not have the patient's interest at heart. Or they did not have mine, anyway. I do not recommend utilizing this program.

There is something wrong with the discharge process at this hospital. My husband has terminal cancer. I'm only going review on this one topic. My husband has had multiple stays and the discharge for each is unrealistic, uncoordinated, and cruel. Apparently service ends when you sign the discharge papers. For my husband's last stay of 20+ days, the discharge time changed 3+ times. Mind you, the nurses know it is so bad, they worn you-the transport is always 1-2 hrs late. Sounds like a problem to me. We've had this happen multiple times over multiple years. On this particular discharge they "allowed" my husband to be transported home to pass imminently...could be minutes,hours no way to know for sure. But my husband chose to die at home with dignity. At 1pm they approved him to leave Said transport would be at 5pm. No, 6:30, no 7:00. It's 8:15 and the hospital has zero communication with transport. By the time they get here, my husband could pass. This is inhumane and cruel.