California Head And Neck Specialists E.N.T. Center

Referal in febuary 4th next available june 11 , ok i get it there busy! May 27th i get a text they are canceling my appointment due to restructuring in the carlsbad office and some kind of transition. A text really! And they do not answer the phone there answering service says a minimum of 72 hours for a response! Contacted primary for an alternative......

There's a reason this place has so many negative reviews!! I had nasal surgery here in August. In October, I saw a different ENT at the same practice who flat-out told me the first surgery did absolutely nothing. His exact issue? He had no idea what the first ENT even did, because he now needs to go in and perform procedures that the first ENT claimed she already did. Let that sink in. I'm now being told I need a second surgery because the first one was essentially a waste of time, money, and recovery. And that's just the beginning. I have now been waiting THREE MONTHS (and counting) just to be scheduled for this second surgery. After a month of silence, I called -- they said I'd be contacted within a week. I waited four more weeks. Nothing. Called again, left a message, never got a call back. After another three weeks, I was told they only have one person who schedules surgeries and she's "busy." That is not my problem. It should NOT take three months just to schedule a surgery -- especially one required because your first surgery failed. Appointments are just as bad. At my last visit, the waiting room was packed when I arrived. They checked me in and had me sit down. Every patient who checked in after me was told the ENT wasn't even there because he was performing surgery elsewhere and "should" show up soon. I wasn't told that. After watching several people get warned while I sat there clueless, I went to the front desk and asked if I was waiting for the same ENT. The receptionist said yes. When I asked why no one told me he wasn't there, her response was: "Oh, I forgot." Probably because she was too busy gossiping with the other person at the front desk. I had driven over an hour to get there. If I had known the doctor wasn't even on site, I would've canceled -- either before leaving home or immediately upon arrival. People in that waiting room had already been waiting over TWO HOURS. There were about 10 of us all waiting for the same doctor who wasn't even present. I complained, and only then was I pushed to the front when the doctor did show up an hour later. If I hadn't said anything, I would've been waiting 4-5 hours. That is beyond unacceptable. It's disrespectful, disorganized, and borderline negligent. Between the failed initial surgery, the months-long delay just to schedule corrective surgery, the lack of basic communication, the extreme wait times, and the financial impact to me personally, this practice has shown a consistent disregard for patients' time, trust, and well-being. If you value competent care, transparency, and respect for your time, I strongly recommend looking elsewhere.

They deleted my other review. But I got time to write another one dont worry. Appointment was 10:30. Got seen 12:15. Had to leave and come back. Also try calling them on their number, they don’t answer. That should tell you how they work.

This facility it’s something else. I got an urgent referral from my doc. I called today to schedule an appointment for my dad that has ear infection. I told that lady soonest appointment please. This is an urgent. Even we went to ER they said you should see the specialist ASAP. THEN THAT RUDE PERSON HUNG UP THE PHONE ON ME AND NOW I AM CALLING NO ONE PICK UP THE PHONE. THIS IS BEYOND. CRAZY. DO NOT RECOMMEND THIS FACILITY.

I am very disappointed in the conduct and lack of professionalism from Dr. Banthia and his office. First of all the Doctor has a bad habit of arriving late, if at all to his own appointments. He was not only rude and unapologetic, but he'll take personal and business calls right there in front of me. His arrogant attitude is frankly disturbing and outrageous. I've heard stories from other patients (right there in the waiting area) of his rude and condescending behavior.