BLK-Max Super Speciality Hospital Delhi

I would like to share a note about my experience at BLK Max Hospital back in November 2025. I was a traveller in transit to New Delhi when I sprained my ankle at the airport. I was taken care of by the hospital staff and I want to express my heartfelt gratitude for their help, especially to Mr. Hamdaan. Despite being a foreign patient, I was received very quickly, had a scan done and received clear explanations. I was also able to purchase crutches without which I couldn’t even stand. I left with a complete medical file and everything was absolutely perfect. Thank you so much for your kindness and efficiency.

After extensive research, we chose BLK Max Hospital for gynaecology and obstetrics care, and our overall experience was truly commendable. A heartfelt thanks to Dr. Lakshmi Mantri and Dr. Uma Rani Swain, who are exceptional in their field. Their expertise, calm approach, and transparency in communication immediately instill confidence. The processes they follow reflect deep experience and commitment to patient well-being. Their supporting team deserves equal appreciation — Dr. Riya, Dr. Monica, Dr. Priyanshi, Dr. Nidhi, and Dr. Manisha — all of whom showed immense understanding, care, and professionalism throughout. The team tried every possible method to ensure a normal delivery, and only after exhausting all safe options did they proceed with a C-section. Their patience and compassion made a big difference. The supporting staff was equally efficient and kind. The nurses, security staff, feeding assistants, and porter services played a crucial role in making the stay comfortable. Special thanks to: Ms. Jobina, Ms. Laxmi, Ms. Roseline, Ms. Lidia, Mrs. Sonam, Ms. Khushi, Ms. Sanjana, Mrs. Durgesh, Mrs. Poonam, Mrs. Yashodha, and Mr. Talim. Each of them contributed with genuine care and attention. The billing was professionally and smoothly taken care by Mr. Jhanvi, Mr. Amandeep and Ms. Deepanshi. The food service was excellent as well — meals were nutritious, timely, and tailored to the patient’s needs. Special mention to Ms. Priyanka and Mr. Kaushal (Supervisor) for their dedicated service to Room No. 401B. On the technical and medical side, everything was smooth and well-managed. However, the administrative process for bed allocation could be more transparent. It was noticeable that patients under CGHS/DGHS or other panels were not given the same priority as private ones. For example, OPD billing for panel patients starts late, and initially, only one counter is opened until complaints arise. Similarly, for in-patient admissions, private wards are often shown as “booked,” even when available, which can be disappointing for those eligible. Please note: For CGHS/DGHS/Panel regular consultations where the doctors are only team doctors/ junior doctors and not Dr. Umarani or Dr. Laxmi madam. Their roaster changes everytime and hardly you meet the same doctor every time you visit. However, for the final procedure the Dr. Umarani or Dr. Laxmi Madam will be heading. While this seems to be a management-level issue, the hospital’s cleanliness, maintenance, and security remain top-notch — the premises are spotless, and staff are courteous and efficient. Overall, despite minor administrative shortcomings, our medical experience at BLK Max Hospital was outstanding, thanks to the dedication of the doctors, nurses, and support staff. We are deeply grateful to the entire team for their professionalism and care.

I was admitted to the Emergency Department at BLK-Max Hospital on 9 November 2025 due to a malaria relapse and stayed for 4 days. I am very thankful for the excellent care and warm hospitality I received. Dr. Anil Vardhani and Dr. Vivek Pal Singh were extremely professional, knowledgeable, and supportive. They closely monitored my condition and explained the treatment clearly, which gave me great confidence and comfort. The emergency team and nursing staff were prompt, caring, and showed excellent hospitality, always ensuring my comfort and needs were met. The hospital was clean, well-organized, and efficiently managed. I am very satisfied with the treatment, care, and hospitality, and I highly recommend BLK-Max Hospital for their professionalism and patient-centered approach.

Don have words for how the patient is treated. No hard feelings towards the Doctor, but I have been sitting as a patient in lobby while I am barely able to walk. Its past 1 hour they couldnt get a room ready. Hell of insects in the room. I do not recommend atall.

Poor Experience * No Wi-Fi connectivity, despite the hospital advertising complimentary Wi-Fi for patients. * I repeatedly requested assistance from the nursing staff to have the IT technician connect the Wi-Fi to my system. I was told multiple times that “he is on the way,” but even after 2 days, nobody came to resolve the issue. * The food service is extremely disappointing. Most items on the menu are always shown as “Out of Stock,” and the same limited options—Idli Sambar and Bread Toast—are served every day with no variety. * The nursing department’s service has become very poor. The nurses seem occupied with personal conversations and often do not respond to patient call requests. * While the overall experience was good initially, the service quality over the last two days has deteriorated significantly. Very disappointing experience. Basic patient support, communication, and service standards need significant improvement. Patient ID :- BKH.440002